Policy on the protection of your personal information

Our commitment to the protection of your personal information

Stereo+ recognizes the importance of protecting your personal information. Whether you are shopping in one of our stores or browsing our website, we want to ensure that your experience is a safe one. To that end, we have developed this Privacy Policy to explain our practices regarding the collection, use and disclosure of your personal information.

This policy applies to your visit to one of our stores and to our website where your personal information may be collected and used.

What information does Stereo+ collect on its website?

You can browse our website anonymously. However, to access certain special features, you may be asked to enter personal information including:

- Your name
- Your e-mail address
- Your mailing address
- Your telephone number

Under no circumstances does Stereo+ collect your banking information on its website.

What information does Stereo+ collect when you visit a store?

When you purchase a product or service in a Stereo+ store, you must provide us with certain personal information including your contact information and payment information (credit card, for example) so that we can proceed with the transaction. We use this information for delivery, product services, home installations, warranty coverage and rebate requests. When a Stereo+ consultant collects this information, we also ask your permission to use this information to send you promotional messages about products and services.

How is your personal information used?

Stereo+ may use your personal information for a variety of business purposes, such as to:

- Provide customer support to respond to your questions about products, services or any other information requests or complaints;
- Conduct surveys to improve our services;
- Measure and improve the effectiveness of our website or marketing efforts;
- Customize our online content or in-store offerings based on your preferences;
- Offer you, if you ask us, additional products and services;
- Other purposes as described in this Privacy Policy

Your consent

Stereo+ does not collect, use or disclose your personal information without your consent, except as required and permitted by law. When you choose to provide us with personal information, you consent to the use of your personal information as set out in this Privacy Policy and as may be identified at the time of collection.

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information.

If you have opted-in to our mailing lists or subscribed to one of our newsletters, we always provide you with the opportunity to opt-out or unsubscribe.

Information Automatically Collected by our Website

Like many other online businesses, we automatically collect certain non-personal information about website users. This information does not identify you. It includes the IP address of your computer, the IP address of your Internet service provider, the date and time you visited the website, the Internet address of the website from which you linked directly to our site, the operating system you are using, the sections of the website you visit, the pages of the website you read and images you view, and the content you download from the website.

This non-personal information is used for the administration of the website and the system as well as for the improvement of the site.

Does Stereo+ disclose the information it collects?

Stereo+ does not disclose your personal information. However, we may share your information with third parties acting on our behalf or in cases provided and required by law.

How can you verify your information?

You can access your online profile at any time on our website to verify, update, correct or even delete your personal information. You can also ask us about the information we keep and how we use it by contacting us. You may also ask us to change your preferences regarding the use or disclosure of your information or to stop receiving communications from us.

Can this privacy policy change?

This policy may change over time to accommodate changes in our services as well as changes in technology and legislation. We may add, modify or remove portions of this policy as we believe appropriate. Whenever we update this policy, we will indicate the date the changes were made.

Newsletter Subscriptions

Stereo+ also offers a variety of newsletters and promotional materials. When you choose to subscribe, we collect your contact information, such as your name and email address. This contact information is used only to send you the newsletters and promotional materials you have requested. You can unsubscribe at any time by using the unsubscribe link at the bottom of the newsletter or by clicking here. Our subscriber list is never sold or rented to third parties.

Email fraud

Stereo+ is committed to protecting you from phishing and ensuring that your personal information remains confidential. For this reason, under no circumstances, Stereo+ will collect your banking information on its website.

Phishing is a common type of email fraud designed to extract personal or financial information in order to commit financial fraud or impersonate you. This technique involves sending out mass, seemingly genuine, fake emails from legitimate companies via fake websites. Fraudsters collect passwords, credit card numbers, social security numbers and bank account numbers from duped customers.

As an online user, it is important that you take the usual precautions such as verifying the origin of the email, the destination URLs from the email messages and paying close attention to the security padlock icon in your browser.

If you believe that you have been a victim of phishing and have provided personal information, please contact your credit card company immediately for possible remedies.

If you have any questions, please contact us at info@stereoplus.com or by phone at 1-819-378-2303.

Links to Other Websites

Our website may contain links to other websites or other Internet resources. When you click on one of these links, you are contacting another website or Internet resource. Stereo+ has no responsibility or liability for or control over those other websites or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of those other sites to learn how they collect and use your information.

Website Error Corrections

Stereo+ strives to ensure that the information provided on the website is current and accurate. However, misprints, errors, inaccuracies, omissions (including inaccurate product descriptions) or other errors may occur from time to time. If so, Stereo+ reserves the right to correct any errors, inaccuracies or omissions at any time on its website, without notice or liability to you or any other person.

Stereo+ also reserves the right to make changes at any time to the products and services advertised or offered for sale on the website, the prices, fees, charges, product and service descriptions, any promotional offers and any other content on the website without any notice or liability to you or any other person.

Some products are in limited quantities or are not available in all Stereo+ stores.

Stereo+ does not warrant that the content of the website, including without limiting the generality of the foregoing, product descriptions or photographs, is accurate or complete. However, Stereo+ makes every effort to ensure the accuracy and completeness of information regarding third party products and services. However, please consult the source of the information (e.g., the manufacturer) for further details about the products.

Advertisements and announcements on the website are invitations to make an offer to purchase products and services on the website and are not offers to sell. All prices and other amounts appearing on the website are in Canadian dollars.

How can I communicate with Stereo+?

Stereo+ is responsible for all personal information it holds. Our privacy officer shall ensure that Stereo+ is in compliance with the principles set out. If you have any questions, concerns or complaints about this privacy policy, you can contact us:

By email :
info@stereoplus.com

By phone :
1-819-378-2303

By mail:
Stereo+
Attn:
Groupe Stéréo Plus inc.
Customer Service
109-1300 Place du Technoparc
Trois-Rivières (Québec)
G9A 0A9